FAQ
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- “I often have to change my travel schedule suddenly and can’t confirm until the last minute.”
- Until the ticket is issued, you can amend or cancel as many times as you like. We do not charge for any changes or cancellations made before a ticket is issued, so feel free to make a booking without any worries.
- “Do you provide information regarding strikes, disasters, etc?”
- At UDC Travel we prepare details of all affected reservations and immediately contact customers. For strikes, we gather the latest information and update customers on any developments.
- “I’d like to deal with air tickets, hotel reservations, visas and car hire all together.”
- Our highly experienced staff can make any arrangements to match your needs quickly and efficiently.
- “When I call I want to know up-to-date information on flight timetables and fares”
- We can immediately provide the latest information on flights, seating and fares for your requested schedule.
- “I want you to push through my reservations on waiting lists and I want to choose where I’m seated”
- It’s precisely when you find yourself on a waiting list that you really notice the benefits of working with UDC Travel. We check the status of your booking with the airline and push your booking. Even if we can't get your chosen seating at the time of booking, we will frequently check availability right up until departure.
- The business traveller has very complicated requirements (seating, mileage, etc.)
- When you first contact UDC Travel, we register all the necessary details for a reservation into our system. Mileage details, seating preferences and other information are automatically incorporated into future reservations, and bookings can be made quickly without the need to request details each time.
- “I’d like to invite family and friends from Japan.”
- Not only from Japan, but no matter where they are departing from, we can arrange flights to match your needs.
- Payment method
- Invoices will be issued in British Pounds. Payment can be made by bank transfer, debit or credit card (credit card charges will apply). Terms of payment are 30 days from the date of issue. Please contact us if you have any further queries.
- What if my Travel Agent is forcing me to take their insurance?
- What is my position if my Travel Agent or Tour Operator are pressurising me to take their travel insurance as part of my holiday package when I know it is much cheaper with you and I will be getting similar if not greater benefits? The Office of Fair Trading (OFT) has declared the practice of insisting on the purchase of travel insurance before offering a discount on a holiday package illegal. The OFT are currently investigating the present trend of offering "free" insurance with holiday packages on the basis that this severely restricts the consumers' choice and does not necessarily offer the purported benefits. You are not obligated to accept insurance from any provider, and it is vital to ensure that you are happy with the terms and conditions of the policy. If you feel you are being pressured into purchasing a Travel Insurance policy, please refer the details to the FCA/Financial Ombudsman Service.
- The business traveller has very complicated requirements (seating, mileage, etc.)
- When you first contact UDC Travel, we register all the necessary details for a reservation into our system. Mileage details, seating preferences and other information are automatically incorporated into future reservations, and bookings can be made quickly without the need to request details each time.
Partners
“The world is a book and those who do not travel read only one page. ”
Address
UDC House, 181 Park Ave,
NW10 7XH, London, UK
Call us
020 8965 7075 , 020 8965 7075